Hotels & Resorts — Room Automation

Hotly.

Smart Room Automation

Revolutionizing the hospitality stay. Guests scan a secure QR code in their room to request any amenities, services, or assistance — instantly dispatched to staff.

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The Problem

Your guests shouldn't have to call the front desk for a towel.

The traditional hotel request flow is a friction marathon — find the phone, dial, explain the request, wait on hold, repeat. Every minute a guest spends navigating this is a minute of poor experience that reflects directly on your rating. Hotly replaces the entire loop.

<2m

Average fulfillment time from guest request to staff dispatch

40+

Languages supported natively, no translation layer needed

Apps downloaded. Guests interact through any mobile browser

How it works

Scan. Request.
Done.

Guest scans room QR

A secure, room-specific QR code is mounted in the room. Scanning opens a frictionless request interface in the guest's browser — personalized to their room number and stay.

Request is submitted

The guest selects or types their request — extra pillows, room service, a late checkout, maintenance. The system categorizes and prioritizes it automatically.

Staff receives & dispatches

The request appears instantly on the receptionist dashboard with room number, request type, and priority. Staff acknowledge and fulfill — the guest gets a real-time status update.

The real product

The actual Hotly app —
room to reception.

A guest scans the in-room QR, browses the service catalog, and asks the AI concierge for anything — towels, late checkout, room service. Every request lands on the front-desk dashboard, scoped, prioritized, and tracked to fulfillment.

Evening tide · Sea breeze

The Azure

Bay side

“Wish you were here. Now you are.”

Beach Café

Stamp

Postcard No. 01

Dining

Breakfast, sundowners, the lot.

Concierge

Stamp

Postcard No. 02

Services

Housekeeping, Concierge — at your beach call.

Compliments of the tide

Tap to ask the concierge

Guest · Welcome ScreenScan & arriveThe landing a guest sees on scanning the in-room QR — hotel branding, a personal note, and one tap to dining or services. A collapsed concierge dock floats at the bottom.

Concierge

Ask the concierge…

Guest · AI ConciergeAsk for anything, instantlyThe AI concierge understands the request, confirms it, and dispatches it to the right department — in 40+ languages.

app.hotly.io/admin/dashboard

Hotly

Workspace

Dashboard

Reception Inbox

Service Catalog

Food & Beverages

Staff & Rooms

Guest Feedback

Analytics

Bot Settings

Extensions

Rooms & QR

Offers

Hotel Profile

Dashboard

Live operations overview

Search requests, rooms, staff…

Setup

Good morning, Layla

Sunday, June 7, 2026

Today's Revenue

$0.00

Today's earnings

Requests Today

Requests placed today

Pending Requests

Needs attention

Active Staff

On shift now

Revenue Overview

Earnings over time

WeekMonth

$9k$6.8k$4.5k$2.3k$0

MonTueWedThuFriSatSun

Recent Service Requests

View all

412

$20.00Completed

Late Checkout · Room 412 · 3m ago

208

FreePending

Extra Towels · Room 208 · 9m ago

115

$25.00In Progress

Room Service · Room 115 · 16m ago

330

$85.00Ready

Spa Appointment · Room 330 · 24m ago

Front Desk · Live DashboardEvery request, one screenService requests stream in by room with status and SLA. Staff acknowledge, assign, and fulfill — guests get real-time updates.

Features

Every detail of the
hospitality loop, handled.

In-Room Secure QR Protocol

Each QR code is cryptographically bound to a specific room and stay. Cannot be spoofed, reused, or accessed after checkout. Security-first from the ground up.

Live Receptionist Dispatch

A centralized dashboard shows all active requests across the property in real time. Staff can accept, assign, and update requests with a single tap.

Multi-lingual Support

Detects guest browser language and serves the interface accordingly. 40+ languages supported natively — no awkward translation overlays or language-select screens.

Frictionless Checkout Flow

Guests can initiate checkout, request a late checkout, or view their folio directly from the same interface. Reduces front desk congestion at peak checkout hours.

Technical Specs

Full specification

Guest interface	Mobile browser, no app required
QR protocol	Encrypted, room-specific, stay-scoped
Languages	40+ auto-detected
Staff dashboard	Web-based, real-time, multi-device
Request types	Amenities, maintenance, F&B, checkout
PMS integration	Available for major PMS platforms
Analytics	Request volume, response time, fulfillment rate
Uptime SLA	99.99% availability guarantee
Deployment	Cloud-hosted, per-property configuration